Additional Services
We handle customer inquiries/complaints and provide technical support. We have five years of experience in emergency service. We offer service in the languages you require.
We take over your business processes so you can focus on your core business. Benefit from optimized processes and cost savings.
IT Solutions for Efficient Customer Service
We support your customers throughout their entire journey, from lead generation to the creation and dispatch of offers to contract processing. In close collaboration with you, we tailor our full-service offerings to your product, terminology, and industry. This way, you benefit from a customized package that is precisely aligned with your needs.
SİMOLO EUROPE
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Our CRM data management encompasses the collection, organization, maintenance, analysis, and security of customer data within our CRM system. Our goal is to utilize the data effectively to improve customer relationships and support business decisions. Naturally, we fully comply with German data protection laws and the European General Data Protection Regulation.
CRM Integration and Data Management
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Real-time data analysis and reporting enable us to process and visualize data instantly as it is generated. We utilize interactive dashboards, alerts, and the integration of various data sources to support quick decision-making and respond effectively to changes ensuring immediate and appropriate reactions to evolving situations.
Real-Time Data Analysis and Reporting
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Network Security: Firewalls, encryption, and intrusion detection systems to protect your data.
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Access Control: Roles and permissions for authorized users.
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Data Backup: Regular backups and recovery plans Datenspeicherung
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Compliance: Adherence to data protection laws (e.g., GDPR).
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Training: Raising employee awareness of security policies.