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Outbound Callcenter
We help you reach your (potential) customers in a targeted manner and market your products or services personally. Our services include:
• Sales of your products or services
• Arranging appointments for field staff
• Conducting customer satisfaction surveys
• Updating customer data
As your partner, we offer comprehensive outbound telephone solutions to effectively support your sales goals.
Contact with existing customers is the key to good customer relationships and growth.
Erfolgsfaktoren der Outbound-Telefonie
How do we prepare our customer service employees for your product or service?
An outbound campaign requires intensive research and preparation. We will work with you to create a guide that proactively includes the necessary impulses for successful conversation management. During the training, we will cover topics such as conversation management, objection handling, and closing methods, ensuring a structured outbound campaign.
Simolo Europe, Your Competitive Advantage
We engage directly with your customers over the phone to capture their desires and interests. Our process includes analyzing needs and potentials, providing comprehensive information about your products or services, and scheduling appointments. We place great emphasis on generating high-quality leads to maximize the success of your sales efforts
Our qualified and trained employees handle customer contact
You have more time for growth.
We provide you with tailored analyses and present you with solutions.
You can focus on what matters most.
Outbound Telefonie- der direkte Draht zu Ihren Kunden
Outbound-Telefonie ist eine proaktive Kommunikationsstrategie, bei der Unternehmen aktiv Anrufe an potenzielle oder bestehende Kunden tätigen. Ziel ist es, Produkte oder Dienstleistungen zu verkaufen, Termine für Außendienstbesuche zu vereinbaren, Kundenfeedback einzuholen und Kundendaten zu aktualisieren. Durch diese direkte Ansprache können Unternehmen gezielt Kundenbeziehungen aufbauen, die Kundenzufriedenheit steigern und ihre Vertriebsziele effektiv erreichen.
Verbesserungen können nur auf Grund von Marktanalysen der Bestandskunden erfolgen.
Multilingual Services
We offer employees and AI systems in multiple languages. Currently, we support English, German, French, Turkish, and Arabic. Upon request, we can provide services in additional languages, such as Mandarin
Backoffice
The Simolo Europe team develops the best solutions for you and your customers, giving you more time to focus on what truly matters.
We handle training, employee supervision, and full monitoring based on your requirements.
Follow Up Management
Regular Contact: Schedule consistent follow-ups.
Personalization: Address customers by name and reference previous conversations.
Use CRM Tools: Track all interactions to maintain a complete overview.
Gather Feedback: Ask about satisfaction with products/services.
Share Valuable Content: Send useful information or special offers.
Lead Generation
We execute all key steps for you:
Target Group Definition:
Identify your ideal audience.
Qualified Lists:
Use up-to-date, high-quality contact data.
Personalized Approach:
Customize communication to each prospect.
Communicating Value Proposition:
Clearly explain the benefits of your offering.
Making an appointment
We actively seek contact with your customers and arrange appointments together with you - always with the goal of lead generation in mind.
Customer approach
With us, a direct, efficient customer approach is guaranteed - in an open dialog with a coordinated motivation point, objection handling and benefit argumentation.
Sales support
With our many years of experience and expertise, we are a partner who provides you with reliable sales support, advises and looks after your customers and focuses primarily on customer acquisition.